The covid-19 pandemic made governments around the world roll out digital innovations to provide crucial services to the masses.
In Kenya, the government made it compulsory for non-essential service providers to work from home. Also, virtual courts and virtual learning were rolled out thus laying a foundation for digital government for years to come.
As governments take citizen services digital, they should acquire the right technology that will help them optimise operations, transform services, empower employees and engage citizens. Moreover, they should leverage technologies used in eGovernment to capture digital data, analyse it and improve outcomes.
Kendi Nderitu, Country Manager Microsoft East Africa, shared her thoughts on Balancing Data, Analytics, Governance & Building Trust during The Africa eGov Summit organised by CIO Africa. Watch the video here