Multichoice Kenya has opened a new branch dedicated to serving DStv and GOtv subscribers in Nyeri county and the larger Central region. The branch located along Kimathi Street on the Ground Floor of Kang’aru Building will give subscribers a one-stop service point with comprehensive service delivery.
Speaking during the launch, Nyeri County Governor, H.E Mutahi Kahiga said, “It’s my privilege and honour to welcome MultiChoice Kenya to set up its Regional Office in Nyeri County. Welcome home where we say closer to Nyeri, closer to bliss. We identify with you as you use the power of entertainment to enrich millions of lives across the county by providing video entertainment that tells the most-loved Kenyan international stories, which bring people together around shared passions.”
MultiChoice Kenya managing director Nancy Matimu appreciated the Nyeri Governor and the County Government for creating a conducive business environment for the company and supporting wealth creation, “We are delighted to expand our footprint to Nyeri County which is yet another milestone towards improving our service delivery in this region.”
She continues, “The opening of this new branch is a response to the feedback we get from our customers for more services and a one-stop-shop experience where they can purchase, troubleshoot, get after-sales services, and purchase accessories. We are constantly striving to shape our business to respond to the needs of our customers. We want to improve their experience whenever and wherever they engage with us by making entertainment more and more accessible.”
The Nyeri branch brings to 10 the total number of MultiChoice branches in the country. Customers in Nyeri and surrounding towns can now access a full range of services including payment of subscriptions, package upgrades and downgrades, decoder diagnostics and purchases, customer care support, software upgrades, repair or replacement of faulty decoders, consumer education (self-help service techniques), installation services and purchase of accessories among others.
The branch is an addition to the existing MultiChoice Kenya branches at T-Mall, Junction Mall, Greenspan, and Sarit Centre located in Nairobi. Other branches are in Ongata Rongai (also opened this week), Mombasa, Kisumu, Eldoret, and Nakuru.
The MultiChoice Nyeri branch will be open daily from 8 am to 6 pm on weekdays, 9 am to 6 pm on weekends and 9 am to 5 pm on public holidays.
MultiChoice Kenya further serves its customers through its wide network of over 2,000 dealers and accredited agents across the country.