In business, there are various important aspects that aid in growth, planning and profit realizations, basically smooth running of operations.
Communication, as basic as it may sound, is the root basic aspect that will help any organization run smoothly. Over the years, developments in communication have assisted companies to more effectively run their operations by the day.
As communication channels have improved over the years, so have companies rushed to stay in the loop and be connected with the newest technology.
Mitel Communications, a company that has been offering these solutions to organizations over the years has seen a drastic improvement in communications over the years. Mitel is a Canadian company that operates globally has been offering these solutions to companies for almost 50 years. This is the first company to offer the first IP telephoning product.
CIO Africa caught up with Asaf Khan, the Mitel Channel Director who oversees the company’s operations in the Middle East and Africa. Khan was among the speakers at the Mitel Tech Meet 2022, which was held in Nairobi Kenya on 25 February 2022.
Asaf notes how the technology industry has changed over the past two years. Many industries have seen technological improvements with more innovations still to come.
“For the last two years, the entire technology industry has changed and grown as a result of the outbreak of Covid-19. Remote working has become a new normal. Video conferencing solutions and remote working solutions have become mandatory for organizations and were optional earlier,” Asaf told CIO Africa.
“Most of the organisations in the technology space have had to come up with solutions which are more suitable for the current environment. Organizations have had to adapt to the new normal and offer flexible solutions to improve productivity,” he added.
Communication technology has been important in helping organizations adapt to the new normal. Organizations need these solutions to connect with employees who are not physically available in the office and also connect with customers remotely.
This is a result of digital transformation. The transformation was brought about by the onset of the pandemic. Asaf Khan says Africa has been one of the largest and most promising markets where a lot of development has been happening. Africa is at the forefront of digital transformation.
“Africa is one of the largest and very promising markets where a lot of developments are happening. A lot of governments are investing in IT and they are trying to automate a lot of processes in banking, health care sector, and many other important sectors,” Asaf noted.
Mitel plans to expand its footprint in the region, buoyed by a positive growth trajectory experienced last year. Mr Khan attributed the growth to technological disruptions occasioned by the Covid-19 pandemic and singled out Africa as the next growth frontier.
Mitel Communications with their African distribution partners, Mart networks, are working to help the continent get these innovative communication solutions as well.
In the Mitel Tech Meet 2022 in Nairobi, the company said it is focusing on bringing technological communication solutions to Africa. The company has a lot planned out for the continent in 2022.
Speaking at the same event, Dinesh OP, Technical Manager Africa, The Siemon Company, noted that the adoption of IoT devices and remote working solutions has accelerated data growth that has created the need for speed and reliable networks to handle data growth.
Mr Patrick Kimani Njoroge, Technical Manager, WECA, Mitel said most of the company’s technologies are implemented in 20 minutes.
“Having access to pre-established buying contracts saves us time and cost, especially when working with governments. We have been able to build a secure telephony infrastructure that connects over 1,400 users in three Kenya Pipeline Authority headquarters and their branches.
Some of our clients include defence ministries for various African countries, Nigeria Communication Commission, Multimedia University of Kenya and Tourism Fund of Kenya”, said Mr Njoroge.