Cellulant has secured a digital payment partnership with five leading Zambian water utility companies to enable customers to conveniently pay their water bills with their preferred mobile money and selected bank accounts. The companies include; Nkana Water, Kafubu Water, Mulonga Water, Chambeshi Water, and Western Water.
Over 300,000 water utility customers are set to benefit from the partnership and can now easily pay their water bills on Tingg by dialing *265#. Tingg is a payment gateway provided by Cellulant that gives businesses and their end-consumers a single unified payment experience.
Before this partnership has come along, customers in remote areas have been traveling long distances to pay for their water bills. These customers will now be able to pay for the bills through Tingg.
Since Cellulant first partnered with Mulonga and Nkana Water 3 years ago, all the water utilities in Northern Zambia have jumped on board and experienced exponential growth in digital payments. Additionally, Tingg by Cellulant processed over K11 million since going live.
Speaking at the partnership launch event in Kitwe, the Country Manager for Cellulant Zambia, Mr Gilbert Lungu said that the company has, through the years,built a payments platform that seeks to solve issues faced by business and their consumers.
“Partnerships such as this are critical in ensuring that we deliver the best possible digital payment service in Zambia. The vertical of water utility companies is particularly critical because of the need to improve the collection efficiency for thousands of Zambians,” Lungu said.
Digitising the payment collection process unlocks access to efficient and more affordable water services for thousands of Zambians by creating a virtuous cycle of payment and service improvement. Ultimately, when customers are enabled to pay easily and have a good customer experience, their willingness to pay on time and consistently increases substantially. In turn, the water utility companies experience reduced costs in collections and increased revenue, increasing their ability to upgrade services, invest in innovation and extend their network.
“We believe in technology’s power to unlock opportunities, and that is why we are here today to provide collection efficiency for all the water utilities. Honourable Minister, we know that your Government has spoken of the role technology will play in growing the Zambian economy and Cellulant as a technology player in this space. We are ready to drive this growth,” he added.