Zoho Signs Partnership With KNCCI Nairobi Chapter

Zoho has entered into a partnership with the Kenya National Chamber of Commerce and Industry (KNCCI) Nairobi Chapter aimed at helping small and medium-sized enterprises (SMEs) accelerate their digital transformation through greater access to business software, training and digital skills programmes.

The partnership was announced during Zoholics Kenya 2026, Zoho’s annual user conference, and forms part of efforts to expand technology adoption among Kenyan businesses.

Under the agreement, eligible KNCCI Nairobi Chapter members will receive $502 (KES 65,000) in Zoho Wallet Credits, which they can use to access any of Zoho’s portfolio of more than 60 cloud-based business applications covering areas such as finance, customer relationship management, collaboration, human resources and operations. This initiative is intended to make digital business tools more accessible to SMEs while helping them improve operational efficiency, productivity and business resilience.

“As we continue expanding our presence in East Africa, our focus remains on creating meaningful local impact through collaboration,” said Premanand Velumani, Associate Director, Strategic Growth, Zoho MEA. “The partnership represents a shared commitment to empowering SMEs by expanding access to technology, strengthening digital capabilities, and lowering barriers to business transformation. Through collaboration with trusted institutions, we aim to equip Kenyan businesses with the tools, knowledge, and support they need to grow sustainably. This partnership is in line with our transnational localism strategy, wherein we support the development of self-sufficient economic clusters becoming locally rooted while staying globally connected.”

Beyond providing access to its software, Zoho said it will offer onboarding support, product training and enablement programmes to help businesses adopt the platforms effectively. The two organisations also plan to hold workshops, knowledge-sharing sessions and awareness campaigns aimed at encouraging greater digital adoption among SMEs.

“Through this partnership, our members will gain access not only to world-class business technology but also the training and support needed to successfully adopt and leverage these solutions,” said Dr James Mwaura, Chairman of KNCCI Nairobi Chapter. “Together with Zoho, we look forward to helping Kenyan businesses embrace digital transformation and strengthen their long-term competitiveness.”

Zoho said the collaboration is designed to reduce some of the barriers that prevent smaller businesses from adopting digital technologies, while also creating opportunities for continuous skills development through joint engagement programmes.

Commenting on the company’s operations in the country, Veerakumar Natarajan, Country Head, Zoho Kenya, said demand for digital business platforms continues to grow as organisations seek to modernise their operations.

“Kenya continues to be one of our fastest-growing markets as more businesses embrace digital transformation to improve resilience and competitiveness,” said Natarajan. “As AI continues to reshape how businesses operate, organisations are increasingly choosing unified digital platforms to drive efficiency and growth. Through this partnerships we are committed to helping Kenyan businesses accelerate their digital transformation journeys while strengthening the country’s SME ecosystem.”

The partnership comes as SMEs increasingly look to cloud-based software to digitise core business functions amid growing interest in artificial intelligence and business automation.

Zoho also reported continued growth in Kenya, saying its revenue in the country grew by 55 percent, driven by increasing demand for integrated business software as well as the company’s investment in local partnerships and ecosystem development. According to the company, its most widely used products in Kenya include Zoho One, Workplace, CRM Plus, CRM and Books, with adoption coming from sectors such as IT services, financial services, manufacturing, insurance and telecommunications.