Discover the latest stories on how technology is revolutionizing the customer experience (CX) of organizations. From artificial intelligence to chatbots, find out how companies are leveraging technology to improve customer satisfaction, increase engagement, and drive revenue growth. Stay up-to-date with the latest trends and insights on CX technology and learn from successful case studies that showcase the power of innovation in enhancing customer experiences.
ByGregg Keizer
Microsoft’s killing off Office 365. That product nameplate, synonymous with productivity as well as by-subscription software, is on the way out, supplanted by…
Jumia has opened its logistics arm to external clients for deliveries. The company has one of the largest logistics networks…
Kenya has recently shown a real interest in chatbot technology evidenced by the fact that most organisations increasingly see it…
ByCarol Odero
As a rule, financial technology companies aka fintechs are seen as mighty disruptors to the financial and banking industries. But…
ByStaff Writer
Standard Chartered Bank is the best digital bank in Kenya, as voted by the Global Banking and Finance Awards. The…
Opera Mini has launched its Mini 50, a small, fast and powerful browser that comes with unique features such as…
ByIndi Siriniwasa
Despite the availability of multinational data centres in South Africa and the pressure to adopt a cloud model (whether that…
Anyone who has been in the cloud security business for almost three decades knows what is happening out there. And…
As authentication processes like one-time pin and passwords continue being considered outdated, they have proven to facilitate the man-in-the-middle type…
Heritage Insurance has launched a new method of data collection through telematics devices, that they have successfully used to discount…
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