ByJames Muigai
Corporations across the globe have embraced Customer Service Week, a dedicated time each year to celebrate and reinforce their commitment…
ByVeerakumar Natarajan
For most businesses, the most common goal is expansion. However, for many organisations, there are barriers to this being feasible…
ByStaff Writer
NTT Ltd., the parent company of Dimension Data, has today launched its 2023 Global Customer Experience Report, which reveals that…
ByLelen Udayan
By definition, a truly frictionless customer experience (CX) is unobtainable even though it is the end state every fintech company…
As customers embrace multiple channels to reach out to brands, companies must strive to ensure that they get better experiences….
Digital Transformation has made it a lot of things easier in the new age with new solutions coming through in…
BySteve Mbego
With changing consumer expectations, increasing competition from fintech and non-bank players and emerging technologies and an evolving regulatory environment, African…
BySteve Mbego
Organisations should improve their customer experience if they want to survive in an increasingly competitive business environment, experts say. In…
BySteve Mbego
As the digital economy continues to expand and as more customers embrace online shopping, companies should strive to give them…
ByPrashanth Krishnaswami
It’s no secret that customer experience (CX) is a major point of differentiation between organisations. “One in three consumers (32…
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