MTN Rwanda On The Hot Seat Over Poor Network Connection

Rwanda Utilities Regulatory Authority (RURA) has directed local telecommunications company MTN Rwandacell Plc to resolve all problems related to its call services. The telecommunications giant has come under fire for its call services not performing to sub-standard levels.

In a statement released by RURA recently, the utilities regulator said sanctions will be taken if MTN Rwanda fails to comply with the order.

“The Regulatory Board hereby issues an Enforcement Notice directing MTN RWANDACELL PLC to solve all network connection issues related to poor calls connections (first attempts failures), drop calls and silent/garbled-speech calls,” RURA said in a statement.

The notice mandated that MTN Rwanda had to comply with 2019 regulations determining the quality of cellular network services by October 29, 2021 in Kigali City and by November 30, 2021 in the rest of the country.

In case the deadlines are missed, the utilities regulator warned that “further regulatory sanctions, including the monetary sanction shall be applied immediately.”

Members of the public have over the past months been raising concerns about MTN Rwanda’s call and internet connections services.