Kenyan Gov’t Unveils Digital Services

President William Ruto unveiled the Digital Government Services, Gava Mkononi (eCitizen Mobile App), at the Kenyatta International Convention Centre (KICC) on Friday, June 30.

The platform will host over 5,000 government services, providing Kenyans with convenient access to essential government services from the comfort of their homes. This initiative is expected to contribute to increased revenue collection, transparency, and the eradication of corruption.

Additionally, Ruto introduced the Gava Express, which is modelled after Huduma Centers and aims to offer services at the grassroots level. The Gava Mkononi app offers a range of services, including business registration, police clearance, foreign nationals’ initial registration, civil registration, and immigration services.

It also includes services from organizations such as the Kenya Ports Authority (KPA), Kenya Revenue Authority (KRA), Hustler Fund, National Transport and Safety Authority (NTSA), and the Higher Education Loans Board (HELB).

To access government services online, users must download the application and create an account, providing their name, phone number, National Identity Card details, and email address.

This launch is part of the Kenya Kwanza administration’s efforts to digitize government services, following President Ruto’s commitment during Jamhuri Day last year to make 5,000 government services accessible on the E-Citizen platform. The overarching goal of this initiative is to enhance service delivery, increase revenue collection, promote transparency, and eliminate corruption.