How Safaricom Business Keeps Kenyan Enterprises Connected

A logistics firm in Nairobi lost its internet connection for two days last year. Forty-eight hours. That was all it took for shipments to stall, customers to grow impatient, and thousands of shillings in revenue to vanish.

Stories like this play out across Kenya every day. Connectivity is no longer a quiet back-office function. It is the lifeline of business.

Why Connectivity Matters

From a three-person start-up in Kisumu to a multinational with offices in Mombasa and Nairobi, companies now run on data. They collaborate in real time, serve customers online, and innovate in the cloud. One network outage can freeze production and damage trust built over years.

Safaricom Business has spent the past few years designing services for exactly this reality. It wants to be more than a telecom provider. It aims to be a technology partner that keeps Kenyan enterprises always on.

The backbone of that promise starts with Dedicated Internet Access. This premium service delivers guaranteed high-speed connections, from 50 Mbps to over 1 Gbps, with built-in backup so that downtime is never an option. For firms with multiple offices, Uptime Plus extends secure LAN and WAN links, letting teams work as if they were all under one roof. And for companies managing dozens of branches, SD-WAN makes complex networks easier to control while keeping performance and security tight.

The goal is simple: every touchpoint stays connected, every hour of the day.

Enter 5G for Business

Safaricom’s 5G for Business takes things further. It offers speeds up to five times faster than before at no extra cost. Bronze plans now jump from 10 Mbps to 50 Mbps at KES4000 (about $30). Silver leaps from 20 Mbps to 100 Mbps for KES 5,000 (about $38). Gold rockets from 50 Mbps to 250 Mbps at KES10,000 (roughly $76).

For a small bakery that hosts live video classes or a mid-sized law firm backing up massive files, those numbers mean freedom. Meetings without lag. Cloud backups in seconds. Real-time analytics that once felt out of reach.

Reliability Beyond Speed

Speed, though, is only half the story. Safaricom builds in failover options such as fiber, wireless, or 5G backups so a single cut cable does not bring a business to its knees. Low latency matters, too, especially for hospitals sharing scans in real time or banks processing high-speed transactions. And the network holds steady even during the evening traffic surge when most people are streaming.

Flexible plans let companies start small and grow without fear. A young app developer can scale bandwidth as the user base explodes. A national retailer can double capacity during holiday sales and scale back afterward.

The results show up everywhere. Retailers track inventory live and keep next-generation checkouts humming. Doctors in remote clinics send scans to specialists in Nairobi within minutes. Teachers lead cloud-based lessons and virtual labs. Banks process secure digital transactions at breakneck speed. Manufacturers predict equipment failures before they happen. Hotels welcome guests with seamless Wi-Fi and smart room controls.

All of it depends on one thing: a connection that never sleeps.

Beyond Connectivity

Safaricom Business is pushing beyond connectivity, too. Cybersecurity tools, cloud computing, and Internet of Things services are becoming part of its enterprise suite. The company wants to help businesses not just move faster, but work smarter and safer. It is a role that places Safaricom at the heart of Africa’s digital transformation.

Getting started is easy. Businesses can dial *485#, visit the Safaricom Business website, or walk into any shop or dealer nationwide.

A few minutes of downtime can ruin an entire day’s work. Safaricom Business is betting that no Kenyan enterprise should have to find that out the hard way. And for companies determined to stay competitive, that promise of connectivity that never sleeps might be the most valuable service of all.