CCI Global Expands Footprint In Kenya

CCI Global, Africa’s outsourcing firm, has announced the opening of Kenya’s largest call centre in Tatu City. This new five-story building inside Tatu City, the 5,000-acre Special Economic Zone on Nairobi’s doorstep, represents a $50 million investment into the Kenyan BPO industry.

The state-of-the-art facility becomes Kenya’s largest call centre, promising to help invigorate the nation’s economy by creating over 5,000 new job opportunities in the short term.

At the commissioning of the CCI Tatu City Call Centre by H.E. The President of Kenya, Dr William Ruto, CCI Global announced the creation of a future second CCI building at Tatu City, with the commitment to double CCI Kenya’s call centre workforce to 10,000. These roles will span a spectrum of positions, from call centre agents to managerial roles, aiming to solidify Kenya’s status as a premier hub for international business process outsourcing operations.

At the heart of CCI’s expansion lies a $50 million investment in CCI Tatu City’s development, reflecting a portion of CCI Global’s $150 million investment in Kenya since 2016. With a track record of investments exceeding $2 billion across Africa since 2006, CCI reaffirms its dedication to driving economic empowerment on a continental scale.

Rishi Jatania, CEO of CCI Kenya, reaffirmed the company’s commitment to the region, stating, “This launch represents a significant step forward in our mission to provide top-tier BPO services while contributing to Kenya’s socio-economic development. We believe in the potential of this region and are excited to set the gold standard for BPO operations in Africa.”

“CCI’s Tatu City’s Call Centre makes a significant contribution to the development of the BPO industry, which is growing rapidly in our cities, and will create a million jobs for Kenyans alone in the next few years,” said Stephen Jennings, Founder & CEO of Rendeavour, the owner and developer of Tatu City. “With the right management, technology, international access and enabling ecosystem, Kenyan BPO workers excel on a global scale.”

Martin Roe CEO of CCI Global, stated, “I am pleased to affirm Africa’s prominence as a top destination for call center operations, with Kenya emerging as a standout choice. Our decision to expand across Kenya reflects our profound confidence in the country’s thriving BPO industry and its capacity for sustained growth.

“As we continue our journey in Kenya, contributing to its economic advancement and providing meaningful employment opportunities, I am thrilled to announce a significant milestone: the upcoming launch of another new CCI building in Tatu City.

The new five-story Tatu City contact centre in Kenya, developed by GREA as part of the ENEO development, will operate almost exclusively on 96 percent renewable energy – with solar panels to be installed, natural air corridors, and self-shading walls to almost totally mitigate the Co2 emissions involved in the call centre’s energy production and consumption.

The new facility has received two awards from The African Property Awards, and EDGE Green Building and Sustainability Excellence Associate (SEA) certifications for environmental responsibility.