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There is no doubt that omnichannel matters for contact centres today. Channels other than voice are becoming increasingly important to…

On Monday, Google announced that it is forming a new company, called Alphabet. Alphabet won’t be part of Google. Rather,…

When traveling across sub-Saharan Africa, commodities that are essential for life – such as water and electricity – are often…

In the run up to the GES that just recently concluded, I postulated that one of the speakers should have…

I’ve been working from home for well over a decade now, so it would be tough to move back into…

By resorting to unconventional engineering, Facebook saves users in developing countries precious bandwidth while still offering them a close-to-optimal Facebook…

Useful and Beautiful, a mobile product strategy and development company with clients in South Africa and Nigeria launched last year,…

The vast majority of today’s data centres have significantly underutilised power systems. Why? Because nobody wants to run short of…

Has your organisation established an incident management plan that covers data breaches? Recent evidence shows that organisations are ill-equipped to…

There is a new breed of customers in town; they are young, busy, techno savvy, have the latest smartphone or…