Tigo launches call centre in Tanzania to protect customer information and identity

Tigo has announced the opening of a new call centre, the first of its kind in the country with embedded data security measures to protect customer information and identity.

“Migrating from E1 to the latest in call centre technology, the Session Initiation Protocol (SIP), allows for wide range of functionality and agility necessary to service Tigo’s dynamic 10 million-strong, and growing, loyal customer base,” the company said.

“Our investment in this new call centre underscores our commitment to grow and diversify the channels through which we reach our customers. Our business partners and customers can now look forward to receiving the most advanced customer care available in the country, buttressed by professional call centre agents,” Tigo’s Managing Director, Diego Gutierrez said in the statement.

The facility is supported by the PCCI Group, which will offer Tigo’s customers both the traditional voice call centre services as well as new digital customer-service solutions that include social media, e-chat and email, the company said.

“The deployment of this new call centre is supported by the PCCI Group’s local experts and by the command centre of the Group based in Dubai. Also, as part of this partnership, the PCCI Group will employ more than 500 people to support local talent,” Nidal Kamouni, PCCI Group CEO said in the statement.