StepWise Brings Cloud-Based Services To Marginalised Communities

Kenyan tech company focused on ICT Training and Business Process Outsourcing (BPO), StepWise, announced the launch of its Software Development Center dubbed ‘Zalda’. The centre will be focused on leveraging technology to enable and promote inclusion and socio-economic participation of the undeserved communities.

Zalda is an outgrowth of the StepWise’s Daproim Africa (BPO) and Zalego Academy, (ICT Training and Capacity Building).

StepWise has employed over 1000 people with disabilities, raised $3 Million total income for marginalized communities, trained over 12000 youth, and offered scholarships to over 1700 underprivileged youth.

The technology company uses the power of technology to train and equip persons from historically underserved communities, particularly, the youth, women, and Persons with Disabilities, to compete and succeed in the 4th Industrial Revolution.  

“As we started building out the StepWise ecosystem, it really became imperative for us to be more holistic in how we use technology as a vehicle to create jobs and career opportunities.” stated Laura Chite, Group Chief Commercial Officer, StepWise.  “We started recognizing that we could in-house a lot of what we were equipping our Zalego Academy graduates to improve our own business and create solutions to the problems that Kenyans face which potentially could lead to global solutions.  

According to the International Labour Organization, in 2021 unemployment rate in Kenya increased to 6.6 per cent. A significant percentage of this comprised of youth and, women. Notably, 67 per cent of the disabled population lives in poverty. 

“One sure way we can maintain and improve the social and –economic independence for the underserved, is by promoting a rich entrepreneurial culture that will create jobs, grow the economy and uplift the standards of living,” said Laura “In fact, SMEs account for most businesses in Kenya and are key contributors to job creation and economic development”.

Workflow automation is the key to freeing up SME’s time and allowing them to focus on their core competencies. Automated workflow solutions are preferred over manual processes or application-specific tools of operations in a company as it acts as a better collaboration tool which improves efficiency by more than 35 per cent. 

“Despite the growing need for technology to boost operational efficiencies, most business owners inaccurately think that automation costs a fortune and is only reserved for big corporates, when in reality, growing businesses should also be equally as keen on streamlining their operations to realize productivity.” said Cyrus Njuguna, Zalda, Head of IT and Infrastructure  

Studies also show that small businesses’ employees work twice as much as regular employees by 60 extra hours or more per week. The cost of manual operation far outweighs the cost of running an automated system yet resistance to change remains the third biggest challenge to scaling automation in organizations.” Cyrus adds.