Staying Connected With Customers Is Key

MTN Business Kenya – the first provider to offer Teams Direct Routing. What is this, you ask? MTN- Microsoft Teams Direct Routing solution integrates your 020-business line with your Microsoft 365 email account using the Microsoft Teams App. As a result, this provides a complete unified communications solution on a single application. The Microsoft Teams application is available for use on your mobile devices or desktop computers.

In the digital age, the enforced temporary halt of businesses or economic practices did not mean that commerce has to grind to a halt. Through digital commerce, video conferencing tools and with appropriate measures being taken, consumer demand can still be met and even retail operations can remain in business, protecting jobs.

Many customers have a lot of time on their hands now that they are staying at home. They may be looking for ways to communicate or feel connected to the outside world. This explains the uptake of video conferencing tools such as Microsoft Teams. Allowing for the understanding that Several online communication tools are available to encourage social interaction with prospective and current customers.

Through MTN Business’s direct routing tool, effective communication through cutting edge technology is readily available so as to ensure interaction between teams, and between customers does not suffer. With no physical desktop phones or PABX required, your business can save on costs and implement at speed.

Microsoft Teams, provides the capability to host video or audio conferences, schedule meetings, store and share documents and chat with colleagues, while Direct Routing enables users to make and receive external calls using Voice over IP through the Teams App.

Direct Routing brings the same high level of convenience and reliability that the desktop phone provided in the office, but adds remote work capability and mobility to ensure users are always connected and communicating.
The platform provides all the features you would expect from an on-premises PABX, with the added advantage of not having to procure or manage any physical PABX or desk phones.

MTN Business Kenya has been a trusted, long-time partner and provider of enterprise voice solutions and cloud solutions. Therefore, MTN is here to help you unlock the complete value of Microsoft Teams and fast-track your journey to cloud collaboration. Direct routing boosts your team’s productivity through a complete end-to-end Unified Communication as a service (UCaaS) solution.

Contact MTN Kenya today to find out more about how their solution can help your business, click here.