Standard Chartered Recognised As Best Digital Bank, Kenya, 2020

Standard Chartered Bank is the best digital bank in Kenya, as voted by the Global Banking and Finance Awards. The Bank was also feted as the Most Innovative Retail Banking App and the Best Corporate Bank in Kenya, 2020.

Commenting on the awards was Edith Chumba, Standard Chartered Bank’s Head of Retail Banking, who said that the Bank had made strategic investments in technology that complement the bank’s innovative drive at a time when technology has become a core part of clients’ daily lives.

“The awards are a testament to the fact that our digital transformation strategy is already paying off. Digitalisation remains a core part of our business strategy, and we take pride in being voted the best digital bank in Kenya and the most innovative retail banking app 2020,” she said.

He also noted that the digital transformative agenda implemented by the bank was in a bid to disrupt the erstwhile ways of banking and replace that with more conventional means of doing so while improving customer experience. He went on to add that the bank has continued to evolve with its customers, a move that has seen the SC Mobile platform deliver more than 52 per cent of all service requests and manage 50 per cent of all bank service requests coming through the bank’s digital channel.

The SC mobile platform was launched with more than 70 digitally accessible services to customers with its versatility allowing the bank to scale further and at the same time introduce other functionalities geared towards convenience, enabling clients to bank with ease. The awards demonstrate how the Standard Charted Bank has used technology to reach the untapped and marginalised market segments while using innovation to improve service delivery.