We want to ensure your satisfaction with every purchase made on our website. This Refunds Policy outlines the terms and conditions related to refunds and cancellations. Please read this policy carefully before making a purchase.
1. Eligibility for Refunds:
a. Non-Digital Goods: Refunds are available for non-digital goods (physical products) within 14 days from the date of purchase, provided that the item is returned in its original condition, unused, and with all accompanying accessories and packaging.
b. Digital Goods: Due to the nature of digital goods, such as software licenses, subscriptions, or downloadable content, refunds are generally not available once the product has been accessed, downloaded, or used. Exceptions to this policy may be made in cases of technical issues or non-compliance with product descriptions. Please contact our customer support team for assistance.
2. Refund Process:
a. Initiation: To initiate a refund request, customers must contact our customer support team within the eligible refund period. You may be required to provide proof of purchase, product details, and any relevant information to facilitate the refund process.
b. Evaluation: Each refund request will be evaluated on a case-by-case basis. We reserve the right to assess the eligibility of the request and may ask for additional information or clarification, if necessary.
c. Refund Method: Approved refunds will be processed using the original payment method used for the purchase, unless otherwise specified. Please note that the time required for the refund to be reflected in your account may vary depending on your financial institution.
3. Non-Refundable Items and Services:
a. Certain items or services may be designated as non-refundable. These may include, but are not limited to, personalized or custom-made products, perishable goods, tickets to events, or services that have been already rendered.
b. Subscription Services: For subscription-based services, refunds may be governed by separate terms and conditions specific to the subscription offering. Please refer to the respective subscription terms for details regarding refunds and cancellations.
4. Cancellation of Orders:
a. Order cancellation requests may be accommodated if the request is made prior to the shipment or delivery of the product. Please contact our customer support team as soon as possible to initiate a cancellation request.
b. In cases where the cancellation request is made after the product has been shipped or delivered, the refund process will follow the applicable refund policy outlined in this document.
5. Modifications to the Refunds Policy:
a. We reserve the right to modify or update this Refunds Policy at any time without prior notice. Any changes will be effective upon posting the revised policy on our website. Customers are encouraged to regularly review the Refunds Policy to stay informed about any updates.
6. Contact Us:
If you have any questions or concerns regarding our Refunds Policy, please contact our customer support team for assistance. We are here to help and ensure a satisfactory resolution for any refund-related matters.
By making a purchase on our website, you acknowledge and agree to comply with the terms and conditions outlined in this Refunds Policy document.
Last updated: 14-08-2023
Please note that this Refunds Policy is subject to the governing laws of The Republic of Kenya. In case of any discrepancies or conflicts, the applicable laws and regulations will prevail.