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M-Pesa services to be off from Saturday 11pm till Sunday 8am
Safaricom has announced that M-Pesa services are set to be unavailable from 11pm Saturday 21st March, 2015; the scheduled absence…
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Safaricom has announced that M-Pesa services are set to be unavailable from 11pm Saturday 21st March, 2015; the scheduled absence of the services has been credited to maintenance.
According to a brief statement, accompanying an add of the scheduled maintenance, in the Friday edition of the Daily Nation, the reason for the maintenance is to provide the best possible services to customers.
“We are working on M-Pesa so that we can serve you better,” read the statement. “We wish to notify our customers that as part of our commitment to consistently improve customer experience on M-Pesa, we have a scheduled maintenance.”
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The maintenance will occur in two separate stages;
The services that will not be available from 11 pm Friday March 20, 2015 include: M-pesa Pin change, new M-Shwari and M-Kesho customer registration, new M-Pesa customer registration, issuance of M-Pesa PIN’s and M-Pesa customer account activation after SIM registration.
And the services that will be available until 11pm Saturday March 21, 2015; these services include: Deposit, transfers (send money), withdrawals (agent and ATM), lipa na M-Pesa (pay bill and buy goods), M-Pesa, M-Pesa balance enquiry, bank to M-Pesa and M-Pesa to bank, all M-Shwari, KCB M-Pesa and M-Kesho services for customers with an account, buying airtime and International Money Transfer (IMT).
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The services are set to resume regular function at 8am Sunday March 22, 2015.
The scheduled maintenance is something Safaricom has done before, according to a report CIO East Africa. In January 2012, Safaricom notified its customers of a similar planned upgrade on its M-PESA service.
During the upgrade – carried out between 8 pm on Saturday (January 21st) and 6 am on Sunday (January 22nd) – the M-PESA services were not available.
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Safaricom CEO Bob Collymore spoke about the upgrade at the time informing customers that it was expected to enhance the M-PESA offering and ensure that the platform continues to deliver more innovative services.
“We wish to thank our customers for their continued support and understanding and assure them that this upgrade is necessary in order to grow the M-PESA service menu and improve overall customer experience.” Collymore said, assuring customers (at the time).