KWAL Is Now Live On ServiceNow

Kenya Wine Agencies Limited (KWAL) has announced that it is now live on ServiceNow.

The Head of ICT at KWAL, Nicholas Kihara, took to LinkedIn to celebrate this milestone saying that it is a significant step forward in the organization’s digital transformation journey, enhancing its service delivery and operational efficiency.

“A huge thank you to our Global GSD team led by Regil Boltiador for their unwavering dedication and expertise. Special appreciation goes to Willy Kimani, Jacinta Mutune, and Sharmy Fortuin from HEINEKEN Beverages for their contributions throughout this project,” Kihara wrote on his LinkedIn post.

With the help of ServiceNow’s cutting edge technology, KWAL will be leveraging powerful workflow capabilities to streamline processes and deliver unparalleled customer experiences. One of the key benefits that KWAL will get is an intuitive portal and virtual agent for seamless user interaction and efficient chat support for quick resolutions.

KWAL will also have access to Generative AI to provide intelligent, context-aware responses and automate complex tasks. The organization will also get a mobile app that allows use anywhere and everywhere, putting AI to work for employees. It will also get data-driven insights for actionable analytics and continuous improvement.

“Join me in celebrating this achievement as we continue to innovate and drive excellence within our industry,” Kihata further wrote.