Huawei partners with Tricom Technologies to bring services closer to customers

Huawei partnered with to Tricom Technologies to improve its customer service relationship by offering after sales services with a service center.

The service center will enable customers to leverage on Huawei and Tricom Technologies device experts for advice on hardware maintenance, repairs and a deeper understanding of Huawei devices.

Huawei Devices, Sales Director Dharmaraj Diwakar, said that the company is now ready to directly engage with its customers, such centers will simplify this process and enable the team to better understand user perceptions and requirements to better improve its devices. The partners on the other hand are selected after a rigorous process of assessing their financial and technical capabilities and their conformity to international repair standards.

Tricom Technologies Managing Director Johnson Waweru said, “The partnership between Tricom and Huawei will allow for a greater services and care for customers as they are assured that they will not only buy quality devices but if they run into any inconvenience or mishap, they will be well catered for. This will do more to put the customers mind at ease which will in turn allow them to fearlessly use technology.”

Apart from Tricom Technologies, Huawei has two other service centers, at Jeevan Bharati building on Harambee Avenue opposite Electricity House in Nairobi and another one on Ambalal House, Nkrumah Road in Mombasa. These centers are managed by Malibu Telecom.

Hemaobin, noted that the company will scale its maintenance infrastructure and set up 2 more service centers in Kisumu and Nakuru to help customers address various issues they face with Huawei devices. “So far, we have set aside a budget for such projects, which will be managed by our trusted partners”, said Hemaobin.