Ethiopian Airlines Digitizes Services

Ethiopia has digitized service Addis Ababa, bringing convenience to Cargo Customers effective on 04 May 2020.

Ethiopian Airlines, one of the Largest Aviation Groups in Africa, together with SKYTRAX, certified Four Star Global Airlines, introducing a mobile app and chatbot-assisted shipment tracking service to elevate cargo customers’ experience.

“As a customer-centric airline, we always seek ways to better serve our customers and bring more digital options to their fingertips,” says Miretab Teklaye, Director Group Integrated Marketing Communications at Ethiopian.

The mobile app, which is now available for both Android and iOS, will bring convenience to Ethiopian Cargo & Logistics Services customers through a range of self-service features including checking flight schedule, cargo tracking and charter requests at the swipe of a finger, while the Ethiopian Chatbot enables customers to access up-to-date information and track their shipment on Messenger and Telegram.

“The newly unveiled cargo mobile app and chatbot-assisted cargo tracking service will bring convenience to our customers, allowing them to access real-time updates about their shipments and to process their charter requests,” added Teklaye.

As the number of mobile apps and messaging platforms users grow globally, Ethiopian Airlines leverages in-house digital capabilities to further elevate customers’ experience by incorporating a digital service to their platform.

Users can download the Ethiopian cargo mobile app from Play Store and App Store using the links or can access it on Telegram Ethiopian Chatbot using @ethiopian_chat_bot while Facebook/Messenger users can also access it at etchatbot.