CIO Year Ahead: Covid-19 Influence On Business Models

For the past two years, Covid-19 occasioned a significant shift in business models. This trend is set to continue in 2022 as the pandemic persists through mutations and companies try to adjust to the changing business environment.

Moreover, there is no cause to worry. Shaukat Ali Khan – CIO, Aga Khan University & Hospitals who gave a presentation on Covid-19 Influence On Business Models at the CIO Year Ahead event said organisations should come up with technology solutions to make changes or meet challenges brought by the pandemic.

This year, it’s expected that organisations will continue to adopt technology solutions to manage personnel, adjust to changing consumer patterns and perhaps meet new government regulatory measures.

While using the case study of Aga Khan University and Hospitals, Shaukat demonstrated how organisations could ensure business continuity by coming up with technology solutions.

For example, the Aga Khan University and Hospitals developed an app to facilitate online clinic appointments. Through technology, they enabled teleconsultation for customers who were hesitant to visit hospitals physically.

They also used technology to meet regulatory requirements such as enabling distance learning through online classes after governments banned physical classes. They also developed an online platform to report covid-19 statistics in real-time as mandated by the government.

The main take-away from Shaukat presentation is that for organisations to survive the pandemic, they need to come up with technological solutions covering the affected operations.