CX

Discover the latest stories on how technology is revolutionizing the customer experience (CX) of organizations. From artificial intelligence to chatbots, find out how companies are leveraging technology to improve customer satisfaction, increase engagement, and drive revenue growth. Stay up-to-date with the latest trends and insights on CX technology and learn from successful case studies that showcase the power of innovation in enhancing customer experiences.

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Personalisation: Differentiation done right

Analysis | CX

Personalisation: Differentiation done right

ByMolly Wasonga January 28, 2020

4 min read

Personalisation is more than just a trend. According to McKinsey, it has the potential to create up to $US3 trillion…

Top 5 CX trends for 2020: report

Analysis | CX

Top 5 CX trends for 2020: report

By Jennifer O'Brien December 30, 2019

6 min read

Customer experience (CX) initiatives will dovetail with broader digital ones in 2020, according to a report on CX trends for…

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