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Newly hired college grads are a particular security risk to your organization, and special measures need to be taken to…

As a corporate technology recruiter and sister-in-law of an NFL Hall of Famer, I’ve had a front-row view of how…

There is no doubt that omnichannel matters for contact centres today. Channels other than voice are becoming increasingly important to…

On Monday, Google announced that it is forming a new company, called Alphabet. Alphabet won’t be part of Google. Rather,…

When traveling across sub-Saharan Africa, commodities that are essential for life – such as water and electricity – are often…

In the run up to the GES that just recently concluded, I postulated that one of the speakers should have…

I’ve been working from home for well over a decade now, so it would be tough to move back into…

By resorting to unconventional engineering, Facebook saves users in developing countries precious bandwidth while still offering them a close-to-optimal Facebook…