Customer Service Defines Customer Experience
5 min read
Nobody can deny that we are now in the age of the customer. Through online and mobile channels they are…
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Through innovation and collaboration African countries can achieve their sustainable development goals by 2030
5 min read
The concept of sustainable development goals (SDGs) allows for nationally adapted and differentiated approaches for implementing what is seen as…
The Four P’s of Analytics
7 min read
Few fields change as fast as digital. New channels, new methods, new business models — and all of it demands…
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Andrew Kossowski: Aligning IT to telecom business at Airtel Africa
8 min read
On its website, Airtel Africa says they are driven by the vision of providing affordable and innovative mobile services to…
Has the economic downturn led to companies cutting down on mobility?
2 min read
During these tough economic times, businesses have more incentive to start reviewing their systems and processes to find ways to…
African insurance industry under threat
4 min read
The insurance industry across the African continent, can expect to see rapid change over the next five years, with incumbents…
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Is Big Data the a secret weapon for SMEs?
3 min read
According to Forbes magazine, 89% of business leaders believe big data will revolutionise business operations in the same way the…
Governments now in crosshairs of cyber attackers
6 min read
Long standing fears by government of an attack that will cripple critical infrastructure were realised last December when an advanced…
Blog | Digital Payments | eCommerce | Kenya | News
Mobile money could give Kenyan entrepreneurs a business boost
3 min read
Much has been said and written about how person-to-person mobile money transactions are transforming Kenya’s economy, but the technology also…
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Jack Maina: CIO Of The Year, 2015
7 min read
The 2015 CIO of the Year’ (at the CIO100 Awards & Symposium in Kenya), Mr Jack Maina, is the Group…
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