Three steps to improving CEM in an increasingly agile world
As customer experience fast becomes a key determinant of success for CSPs, every individual within an organisation will hold some…
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Blogs on tech trends, products, services and technologies, including cloud computing, security, artificial intelligence and more
As customer experience fast becomes a key determinant of success for CSPs, every individual within an organisation will hold some…
Today’s Human Capital Management (HCM) professional has to contend with shifting business demands and an evolving workforce. At the same…
While every generation grows up more technologically advanced than the preceding one, the connected world brings with it risks that…
As the innovation ecosystem in Nairobi – Africa’s Silicon Savannah – grows, each of us needs to take a step…
Around the world, banks and their customers are under threat from increasingly sophisticated cybercriminals. The underworld is often quicker to…
In March 2016, IBM opened its first Cloud Data Centre in South Africa, providing cloud services to enterprise clients. Just…
‘Disruption’ is a word one hears in the business context all the time these days. Being told that your business…
The smartphone (tech) era allows us to capture every good (and bad) hair day down to the finest detail and…
As the U.S. presidential candidates lay out competing visions for the country, I have been thinking about a topic they…
Elon Musk ( http://www.forbes.com/profile/elon-musk/ ) is one of the biggest names in transport innovation. He is known for investing ahead…
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