Contact centres: cog in the machine or customer experience hub?
As customer experience becomes the primary competitive advantage in business, the role of the contact centre is changing significantly. But…
As customer experience becomes the primary competitive advantage in business, the role of the contact centre is changing significantly. But…
Transferring money using a mobile phone should be as easy, simple, and affordable as sending an SMS. However, this is…
What good is having a business if no one knows about you? But how do you get the word out?…
He said this during a closing session of the recently concluded 2nd edition of ITU Cyber Drill for Africa held…
A team of four young women coders from Porta Allegra in Brazil has won the IGNITE International Girls Hackathon with…
The new decoders come enabled with a new feature called the Auto Tune Feature that will enable subscribers set up…
With the release of the Apple Watch, some kind of telepathic signal went out to tech news sites everywhere saying…
Collymore’s term on UN board extended… Safaricom headquarters faces demolition… Uganda Bureau of Standards moves imports inspection, clearance to online…
To remain competitive, market leaders are transforming themselves with sophisticated insights and analytics to better understand their customers, improve risk…
To further demonstrate its ongoing commitment to drive IoT innovations, Cisco is kicking off the second Innovation Grand Challenge for…
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