Telkom Kenya Launches TKash App To Improve Customer Experience

Telkom Kenya has rolled out a T-Kash App mobile app to enable its customers to access a wider service offering on its digital financial services platform.

Customers currently access T-Kash via USSD code *160# or from their SIM Toolkit. The T-Kash App can be downloaded from the Google PlayStore, the Huawei AppStore as well as the Apple Store.

Julius Cheptiony Telkom’s Chief Strategy and Business Development Officer said, “the launch of the T-Kash App is the culmination of extensive research on evolving customer trends, anchored on the need for simplicity, security, availability and a diversified service offering. The result is an easy-to-navigate platform that seeks to simplify a customer’s experience with respect to mobile financial services.”

He added: “Guided by the research data that we have collected during the development phase of this App and the feedback we shall continue to receive from our customers, we will be unveiling more service options in the coming months,”

The T-kash App will enable the customer to send money to a mobile wallet within the Telkom network, to a Safaricom PLC MPESA wallet and soon to an Airtel Kenya Airtel Money wallet, or to a bank account, to buy airtime and data bundles for their own Telkom line or for another Telkom customer, pay bills, as well as make withdrawals and deposits at a T-Kash agent.

Telkom Kenya has been making gradual improvements in its mobile money platform T-Kash since its launch in 2018. Last year November, it integrated T-Kash as a payment option of Kenya’s government digital services platform, eCitizen.  This has enabled T-Kash customers to pay for both National and County government services on the platform.