Personalising Bots To Enhance Customer Experience
2 min read
Imagine calling a service provider who keeps you waiting in line for a resolution? Now chatbot technology has enabled the…
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Industry News | Innovation | Kenya | News
Safaricom introduces interactive customer care chatbot
2 min read
Safaricom has introduced Zuri, an artificial intelligence (AI) Chatbot assistant available on Telegram and Facebook Messenger. Zuri enables over 17 million…
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