Microsoft on Monday announced the launch of Dynamics 365 Copilot which provides AI-powered assistance across business functions—from sales, service, and marketing to supply chain.
“Copilot brings the power of next-generation AI capabilities and natural language processing to Dynamics 365, working alongside business professionals to help them create ideas and content faster, complete time-consuming tasks, and get insights and next best actions—just by describing what’s needed,” Emily He, Corporate Vice President, Business Applications Marketing, Microsoft said in a blogpot.
Microsoft highlighted how organizations can empower their workers with AI tools built for sales, service, marketing, operations, and supply chain roles.
For example, Copilot in Microsoft Dynamics 365 Sales and Viva Sales helps sellers dramatically reduce the time they spend on clerical tasks. AI helps write email responses to customers and can even create an email summary of a Teams meeting in Outlook.
Using Copilot in Dynamics 365 Marketing, marketers can describe their customer segment in their own words to create a target segment with the query assist feature. Marketers can also use Dynamics 365 Copilot to get inspiration for fresh email campaign content based on a simple request.
Copilot in Dynamics 365 Business Central streamlines the creation of product listings for online commerce. Product attributes such as colour, material and size can be used to create compelling product descriptions for online storefronts in seconds. The descriptions can be further tailored by choosing the tone of voice, format and length. Business Central customers using Shopify can seamlessly publish the products with descriptions to their Shopify store in just a few clicks.
“Copilot makes suggestions based on key topics entered by the marketer, the organization’s existing marketing emails, as well as from a range of internet sources to increase the relevance of generated ideas,” Microsoft said.
This latest announcement builds on recent Microsoft AI momentum across its products including Teams, the collaboration platform for work; Viva Sales and Power Apps which enables citizen developers to write code using natural language.