VIDEO: ERP Implementation that Improved Efficiency at NCPB

Iansoft technologies was given the task to improve the business process at the National Cereal and Produce Board (NCPB) and basically help the parastatal to digitally transform.

According to Iansoft technologies ltd’s Founder and CEO Geoffrey Rono, they had initially planned for the activity to only take 12 months, but it dragged on for 18 months. Rono said this when he was speaking at the CIO 100 symposium and awards. At the event held at Sarova Whitesands Beach Resort, the Iansoft CEO talked of the company’s experience working with NCPB.

“During our work at NCPB there were a few shake ups in top management. We worked with four different CEOs and three different CIOs during the implementation period. We, however, delivered well and NCPB is now enjoying better business processes,” Rono noted.

“The initial plan was to develop the ERP (Enterprise Resource Planning) but the vision became bigger and we ended up also delivering CRM (Client Relations Management), an intranet and an extranet, BMS and a warehouse receipt system council,” he said.

NCPB wanted to do this project for various reasons. The parastatal was looking to improve transparency and accountability, and also improve standardization of business processes. They conceived the project with Iansoft to facilitate business processes re-engineering in various functions because the system they were using at the time was inefficient.

Iansoft technologies came in with a main objective of achieving quality of service, efficiency, effectiveness, and improve controls at NCPB. The tech firm was also looking to establish uniform standards and bring in global best practice in business processes.

“We were able to involve entirely the whole organization at NCPB. We had representation from the Board, the Senior Level Management, the Media Level Management and the Operations team. This was important for us to deliver the best system to NCPB.

After Iansoft changed the systems at NCPB, the outcomes spoke for themselves. There was improved service experience by all stakeholders, enhanced competitiveness, enhanced quality efficiency and effectiveness, reduced cost of operations among others.