IT Service Management Forum
April 17, 2024
The Venue, African Pride, Melrose Arch, Johannesburg
welcome
Leveraging intelligent automation and AI for improved business outcomes
Organizations are changing spending patterns to improve margins and find cash flow to fund potential recessionary challenges. Digital transformation is a top priority to address the economic downturn, indicating opportunities to improve efficiency and/or business value.
As IT teams across the globe are faced with the growing expectations of doing more with less, intelligent automation and AI technologies can come to their rescue.
topics
Topics to be covered
Here is a list of discussion topics to expect
Challenges organizations face when implementing intelligent automation and AI in ITSM
How organizations can empower their agents and end-users using an AI-powered ITSM platform.
Speakers
Speakers
Charles Lalieu
Managing Director, Freshworks Africa
Harry Hare
Chairman and Co-Founder, dx5
Tarush Wamorkar
Country Manager - South Africa, Freshworks
Warren Hero
Digital Transformation Advisor
Pravir Ishvarlal
Manager, Data Science (Machine Learning), Standard Bank Group
Ndonye Vincent Njoroge
Managing Director, Marathon
agenda
Agenda
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Day 01
April 17, 2024
08:30 AM - 09:30 AM
Registration and Networking
Attendees arrive, check-in, and network over light refreshments
09:30 AM - 09:45 AM
Opening Remarks
Intro to the event
Harry Hare
Chairman and Co-Founder, dx5
speaker
09:45 AM - 10:15 AM
Harnessing Generative AI for a Unified Employee and Customer Experience
- Understanding the current state of intelligent automation and AI technologies
- Trends, challenges, and opportunities in leveraging these technologies for business growth.
- The Freshworks approach to Generative AI
Charles Lalieu
Managing Director, Freshworks Africa
speaker
10:15 AM - 10:45 AM
Implementing Intelligent Automation and AI Strategies for Business Success
- Best practices for integrating intelligent automation and AI into business processes
- Overcoming implementation challenges
- Real-world case studies and success stories
Pravir Ishvarlal
Manager, Data Science (Machine Learning), Standard Bank Group
speaker
10:45 AM - 11:00 AM
Networking Break
Refreshments will be served while attendees network and engage with exhibitors
11:00 AM - 12:00 PM
Roundtable Discussion
Leveraging Intelligent Automation and AI for Improved Business Outcomes
- Need for businesses to automate business workflows and processes using AI and automation technologies
- Challenges organizations face when implementing intelligent automation and AI in CX and ITSM
- How organizations can empower their agents and end-users using AI-powered solutions
Harry Hare
Chairman and Co-Founder, dx5
moderator
Charles Lalieu
Managing Director, Freshworks Africa
panelist
Warren Hero
Digital Transformation Advisor
panelist
Pravir Ishvarlal
Manager, Data Science (Machine Learning), Standard Bank Group
panelist
Tarush Wamorkar
Country Manager - South Africa, Freshworks
panelist
Ndonye Vincent Njoroge
Managing Director, Marathon
panelist
12:00 PM - 02:00 PM
Networking Lunch
Attendees are welcome to stay for an optional networking lunch to continue discussions and build connections