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IT Service Management Forum

April 17, 2024
The Venue, African Pride, Melrose Arch, Johannesburg
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welcome

Leveraging intelligent automation and AI for improved business outcomes

Organizations are changing spending patterns to improve margins and find cash flow to fund potential recessionary challenges. Digital transformation is a top priority to address the economic downturn, indicating opportunities to improve efficiency and/or business value.

As IT teams across the globe are faced with the growing expectations of doing more with less, intelligent automation and AI technologies can come to their rescue.

Speaker List
topics

Topics to be covered

Here is a list of discussion topics to expect

The need for businesses to automate business workflows and processes using AI and automation technologies

Challenges organizations face when implementing intelligent automation and AI in ITSM

How organizations can empower their agents and end-users using an AI-powered ITSM platform.

Speakers

Speakers

Charles Lalieu

Managing Director, Freshworks Africa

Harry Hare

Chairman and Co-Founder, dx5

Tarush Wamorkar

Country Manager - South Africa, Freshworks

Warren Hero

Digital Transformation Advisor

Pravir Ishvarlal

Manager, Data Science (Machine Learning), Standard Bank Group

agenda

Agenda

  • Day 01

    April 17, 2024

08:30 AM - 09:30 AM

Registration and Networking

Attendees arrive, check-in, and network over light refreshments

09:30 AM - 09:45 AM

Opening Remarks

Intro to the event

Harry Hare

Chairman and Co-Founder, dx5

speaker
09:45 AM - 10:15 AM

The Current Landscape of Intelligent Automation and AI

Understanding the current state of intelligent automation and AI technologies, trends, challenges, and opportunities in leveraging these technologies for business growth

Tarush Wamorkar

Country Manager - South Africa, Freshworks

speaker
09:15 AM - 10:45 AM

Implementing Intelligent Automation and AI Strategies for Business Success

Best practices for integrating intelligent automation and AI into business processes

• Overcoming implementation challenges
• Real-world case studies and success stories

Pravir Ishvarlal

Manager, Data Science (Machine Learning), Standard Bank Group

speaker
10:45 AM - 11:00 AM

Networking Break

Refreshments will be served while attendees network and engage with exhibitors

11:00 AM - 12:00 PM
Roundtable Discussion

Driving Business Efficiency through IT Service Management

• Understanding the role of IT Service Management in optimizing business operations
• Strategies for leveraging ITSM tools and methodologies to enhance productivity and customer satisfaction

Harry Hare

Chairman and Co-Founder, dx5

moderator

Charles Lalieu

Managing Director, Freshworks Africa

panelist

Warren Hero

Digital Transformation Advisor

panelist

Pravir Ishvarlal

Manager, Data Science (Machine Learning), Standard Bank Group

panelist
12:00 PM - 02:00 PM

Networking Lunch (Optional)

Attendees are welcome to stay for an optional networking lunch to continue discussions and build connections

dx5 (formerly CIO Africa)
© 2024 dx5 (formerly CIO Africa). All rights reserved.

Type

In-person

Status

Upcoming

Where & When

The Venue, African Pride, Melrose Arch, Johannesburg
April 17, 2024